Shipping and returns

DEADLINES, PLACE OF DELIVERY AND LOSSES

All products made to order for the customer, custom made, personalized or made to order delivery time will be approximately 45 calendar days (any upholstered furniture, wallpapers, lamps and sconces, tableware, carpets, braided furniture and furniture). In the case of any delay due to lack of materials we will contact the customer to indicate a new delivery date.

For products in stock the delivery time would be between 2 and 10 working days.

Although we depend on transport agencies, we will always try to deliver on the date indicated by the customer, and in case of loss, once communicated, we will do everything possible to solve any problem as soon as possible.

TIME LIMIT AND REFUND PROCEDURE
 
PRODUCTS IN STOCK
-If for any reason you are not satisfied with your order, you have 14 working days from the date of receipt to return it.
-To start the process, please contact us at pedidos@bewaterhome.es, where we will provide you with the return address.
-Items must be sent in the same conditions in which they were delivered, with their original packaging and perfectly protected.
 
Return options:
1.Pick up managed by Be Water Home at the address you specify.
Physical delivery in our showroom, by appointment, at Calle Martín Machío 10, Madrid.
3.Shipment on your account by a transport company (in this case, we are not responsible if the product does not arrive in perfect condition).
 
Once the goods have been received and checked, we will proceed to refund the amount in the same payment method used within a maximum period of 10 working days.
The reimbursement will be made minus the round-trip transportation costs (in case the pick-up was arranged by us).
 
Shipping costs for returns of products in stock are borne by the customer (including promotions and offers), except in cases of defective product or wrong shipment, where we assume the cost of collection.
 
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CUSTOMIZED OR MADE-TO-ORDER PRODUCTS
Products made to measure, customized, on demand or custom-made textile furniture (sofas, armchairs, sideboards, etc.) cannot be exchanged or returned.
-Exception: in the case of chairs and certain products where expressly indicated on the product sheet, we do accept returns to facilitate the purchase.
-In these cases, the return transport costs (round trip) will be borne by the customer.
-In all cases, if you have any doubts before placing your order, you can contact us to propose trial options or to study the simplest and most effective way to solve your particular situation.